Dear Jake, as I sit in my gorgeous glass room and feel the warmth of the sun I think back to over a year ago when I first began the transformation of my home with a simple phone call to your office.
You had installed a glass room for a friend and your work was highly recommended by her, therefore I place a phone call to your office. The amazing aspect of that first phone call was that you were the person to answer the phone and so began a relationship of ideas, advice, trust and mutual respect between the two of us.
You may recall my initial inquiry began with the addition of a glass room on our upper deck. You provided me with much information that included both the pro’s and the con’s of various options and spent a long time on the phone in discussion with me.
You then met with Jim and I, where we explained that the glass room was really just the icing on the cake, and proceeded to tell you about what else needed to be done to our aging home. Jim and I were delighted to realize that Barron & Jacobs could meet all our needs. Thus began the actual process for a new roof, windows, siding, doors, stabilize the existing deck, create a storage room, removal of a very large coal stove, renovating a bath, various electrical work, and finally the cherry on the sundae… the installation of a glass room.
What I appreciated most about working with you and the men of Barron & Jacobs, aside from the excellent quality of work, was the patience, tolerance and open discussions you took the time for to allow me to make a decision that would suit our lives and our living space.
The work began and you sent me Bob Sperry, the general Project Manager and Peter Gorski, the Project Manager for the glass room. I cannot say enough good things about the quality of work and organizational skills of Bob along with the quality of the man himself. His relationship with his workers, along with the relationship he and I developed, allowed the job to move forward 100 percent. As parts of the house date back to the late 1700’s and the original design was not meant to be a home, difficulties and challenges inevitably occurred during the renovations. I am very thankful that between you and Bob the difficulties and challenges transformed into changes and successes.
In Peter, I had a conscientious and hardworking young man. His diligence and attentiveness to details allows me to sit and enjoy nature from the inside out.
I would also like to mention the quick response to all my questions that were made to your office. Sandy and Kevin were a pleasure. You appear to employ people who are committed to their profession and take pride in the quality of work they provide. My last Barron & Jacobs employee that worked on my house, who I refer to as “the other Bob”, did an excellent job in the fine tuning of the glass room and tying up all the uncompleted ends of the project. He is a skilled craftsman who really knows his work.
In closing, Jim and I would also like to thank you for all the “extras” you put into this major transformation of our home without adding to the cost of the project. We are both extremely pleased with the final product and would highly recommend (and have) Barron & Jacobs. I truly believe “start with the best and move on from there”, and so it happened with my very first phone call to you.
With sincere thanks and warm regards.